Privacy Policy

1. Who We Are

GNetFiles ("GNetFiles", "we", "us", or "our") operates the website gnetfiles.com, an enterprise digital storefront selling production-ready AI development assets, prompt packages, fine-tuning datasets, autonomous agent blueprints, and full-stack AI templates. For the purposes of UK data protection law, GNetFiles is the data controller of the personal data described in this policy.

Registered business address: 7 Eastlound Road, Lincolnshire, DN9 2LW, United Kingdom.
Contact: admin@gnetfiles.com

2. Scope of This Policy

This policy applies to personal data we process when you browse gnetfiles.com, purchase a digital product, contact customer support, or otherwise interact with us. It does not apply to third-party websites, plugins, or services that we link to but do not control, including our payment processor's own checkout pages and privacy notices.

3. Information We Collect

We keep the data we collect to the minimum necessary to fulfil your order and support you afterward:

• Order & contact data — name, email address, and billing address, provided at checkout.
• Transaction data — the products purchased, order value, order date, and order reference number.
• Support correspondence — the content of any emails you send to admin@gnetfiles.com, including attachments.
• Technical data — IP address, browser type, device type, and referring URL, collected automatically for fraud prevention and to keep the site secure.
• Payment data — collected and stored directly by Stripe, Inc.; GNetFiles never receives or stores your full card number, CVC, or bank account details.

4. How We Use Your Information

We use personal data only for the following purposes:

• Processing payments and delivering the digital products you purchase.
• Sending transactional emails: order confirmations, download links, and receipts.
• Responding to customer support, refund, and licensing enquiries.
• Detecting and preventing fraud, unauthorized access, and abuse of our digital delivery system.
• Meeting our legal, accounting, and tax obligations.

We do not use your personal data for automated profiling, and we do not sell personal data to third parties.

5. Legal Basis for Processing

Under the UK GDPR and the Data Protection Act 2018, we rely on the following legal bases:

6. Payment Processing

All payments on gnetfiles.com are processed by Stripe, Inc., a PCI-DSS Level 1 certified payment processor. When you check out, your card and billing details are entered directly into Stripe's secure environment — GNetFiles does not see, transmit, or store your full card number. Stripe acts as an independent data controller for the payment data it processes; its own privacy policy is available at stripe.com/privacy.

7. Data Sharing & Disclosure

We share personal data only with the following categories of recipients, and only to the extent necessary:

• Payment processor — Stripe, Inc., to process your transaction.
• Email & delivery infrastructure — our transactional email provider, to send order confirmations and secure download links.
• Professional advisers — accountants or legal counsel, where necessary for compliance.
• Authorities — law enforcement or regulators, only where we are legally required to disclose data.

We do not share personal data with advertisers or data brokers.

8. International Data Transfers

GNetFiles is based in the United Kingdom. Some of our service providers, including Stripe, may process data outside the UK/EEA, including in the United States. Where this occurs, we rely on providers that maintain appropriate safeguards, such as Standard Contractual Clauses or an equivalent adequacy mechanism recognised under UK GDPR.

9. Data Retention

We retain order and transaction records for as long as required by UK tax and accounting law (currently up to 6 years after the end of the relevant financial year). Support correspondence is retained only as long as needed to resolve your enquiry and for a reasonable period afterward for quality and dispute-handling purposes, after which it is deleted or anonymised.

10. Cookies & Similar Technologies

gnetfiles.com uses only strictly necessary cookies required for core site functionality (such as remembering your cart during checkout). We do not use third-party advertising or cross-site tracking cookies. If this changes, we will update this policy and, where required, request your consent.

11. Your Rights Under UK GDPR

You have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data, subject to our legal retention obligations.
• Request restriction of, or object to, certain processing.
• Request a portable copy of data you provided to us.
• Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data properly.

To exercise any of these rights, email admin@gnetfiles.com. We will respond within one month, as required by law.

12. Children's Privacy

Our products and services are intended for business and professional use by developers and organisations. GNetFiles does not knowingly collect personal data from individuals under the age of 16. If you believe a child has provided us with personal data, please contact us so we can delete it.

13. Data Security

We apply appropriate technical and organisational measures to protect personal data against unauthorized access, loss, or misuse, including encrypted transmission (HTTPS/TLS), restricted internal access to order data, and reliance on PCI-DSS certified infrastructure for all payment handling. No system is completely secure, and we cannot guarantee absolute security of information transmitted to us.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be reflected on this page; we encourage you to review it periodically.

15. Contact Us

For any privacy-related question, request, or concern, contact us at:

GNetFiles
7 Eastlound Road, Lincolnshire, DN9 2LW, United Kingdom
Email: admin@gnetfiles.com