Refund & Return Policy

1. Overview

This Refund & Return Policy applies to all purchases made on gnetfiles.com. Because every product we sell is a digital asset — not a physical item — there is nothing to physically "return." Instead, this policy sets out the specific circumstances under which we will issue a monetary refund.

2. Nature of Our Products

All GNetFiles products (prompt packs, datasets, scripts, agent blueprints, and templates) are non-physical digital goods delivered instantly via a secure download link sent to the email address you provide at checkout. By completing a purchase, you acknowledge that you are buying a digital product with immediate delivery, and that standard consumer "cooling-off" rules for physical goods do not directly apply — this policy instead sets out the equivalent protection we offer for digital purchases.

3. The 14-Day Refund Window

You have 14 calendar days from the date of purchase to request a refund if your situation falls into one of the eligible circumstances described below. Requests submitted after this window has closed will not normally be eligible for a refund, except where required by applicable law.

4. Eligible Refund Circumstances

We will issue a full refund, or provide a corrected file at your preference, if within the 14-day window:

• Defective delivery — the downloaded file is corrupted, incomplete, or fails to download after reasonable attempts and support troubleshooting.
• Materially inaccurate description — the product you received is substantially different from what was described on its product card at the time of purchase.
• Duplicate or accidental purchase — you were charged twice for the same product, or purchased it by mistake, and have not downloaded or used the files.

5. Non-Refundable Circumstances

Because our products are delivered instantly and can be freely copied once downloaded, refunds are generally not available for:

• Change of mind after the download link has been accessed and files retrieved.
• Incompatibility with a specific tool, model, or workflow that was not represented as a stated requirement on the product page.
• Use of the assets in a way that breaches the license tier under which they were purchased.
• Requests submitted after the 14-day window has elapsed.

6. How to Request a Refund

To request a refund, email admin@gnetfiles.com with the following information:

• Your order number (found in your confirmation email).
• The email address used at checkout.
• A brief description of the issue, and — for defective files — a screenshot or error message where possible.

Our support team will review your request and respond within 2 business days.

7. Refund Processing & Timeline

Approved refunds are issued to your original payment method via Stripe. Once approved, refunds are typically processed within 5–10 business days, though your bank or card issuer may take additional time to reflect the credit on your statement. You will receive an email confirmation once the refund has been issued.

8. Order Cancellations Before Delivery

Because digital delivery is instant upon successful payment, orders generally cannot be "cancelled" once payment has been confirmed. If you contact us within a few minutes of purchase and have not yet accessed your download link, we will make reasonable efforts to cancel and refund the order in full.

9. Chargebacks & Payment Disputes

If you are unhappy with a purchase, please contact us at admin@gnetfiles.com before initiating a chargeback with your bank or card issuer — most issues can be resolved directly and faster this way. Unwarranted chargebacks for products that were correctly delivered as described may result in restricted access to future purchases.

10. Changes to This Policy

We may update this Refund & Return Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Changes apply prospectively and do not affect orders placed before the change took effect.

11. Contact Us

For refund requests or questions about this policy, contact:

GNetFiles
7 Eastlound Road, Lincolnshire, DN9 2LW, United Kingdom
Email: admin@gnetfiles.com